Access accounts quickly, easily and securely with our free online and mobile banking services. CFG Bank offers 24/7 access to Online Banking, so a CFG Bank Branch is always close by – on your computer, mobile phone or tablet.
CFG mobile money
Access accounts quickly, easily and securely with online and mobile banking. With 24/7 access, a CFG Bank branch is always close by – on your computer, phone or tablet.
Download the CFG Bank App on the Apple App Store or Google Play and use your Online Banking credentials to get started. Bank when you want, where you want.
Online & mobile banking features
In addition to moving money between your financial institutions with external transfers, our online and mobile banking allows you to:
- Track and manage your accounts
- Transfer money, pay bills, and set up recurring payments and account alerts
- View and print your free electronic statements
- Easy and convenient 24/7 access
- Reorder checks
- Deposit checks via the app; same day credit on deposits made before 4 p.m. ET
- Flexibility in processing deposits every day of the week
- Multi-factor authentication, encryption and additional security features
Zelle® is a fast, safe and convenient way to send money directly from your mobile banking app or online banking account.
Money is sent directly to the recipient’s account and is typically available in minutes. All you need to send money is the recipient’s email address or U.S. mobile phone number.
Send money fast, in just a few steps.
Settle up with friends, family and colleagues, regardless of where they bank.
Easily divide a dinner bill, rent and more.
What is Zelle®?
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
Who can I send money to with Zelle®?
You can send money to friends, family and others you trust.
Since money is sent directly from your bank account to another person’s bank account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
How do I use Zelle®?
You can send, request, or receive money with Zelle®.
- To get started, log into CFG Bank’s online banking or mobile app, navigate to Bill Pay and select “Send Money with Zelle®.” Enter your email address or U.S. mobile number; receive and enter a one-time verification code, and you’re ready to start sending and receiving with Zelle®.
- To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.
- To request money using Zelle®, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.
- To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®.
Someone sent money with Zelle®, how do I receive it?
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select CFG Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
What types of payments can I make with Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.
Since money is sent directly from your bank account to another person’s bank account within minutes, Zelle® should only be used to send money to friends, family and others you trust.
Neither CFG Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
What if I want to send money to someone whose financial Institution doesn’t offer Zelle®?
You can find a full list of participating banks and credit unions here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer service at (844) 428-8542 so we can help you.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by CFG Bank but are a separate service from Zelle® and can take 1 – 3 business days to process.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile number.
Still having trouble? Please contact customer service at (844) 428-8542.
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Is my information secure?
Keeping your money and information safe is a top priority. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
I’m unsure about using Zelle® to pay someone I don’t know. What should I do?
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither CFG Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. Call Zelle’s customer support team at (844) 428-8542 and ask them to move your email address or U.S. mobile number to CFG Bank so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your CFG Bank account so you can start sending and receiving money with Zelle® through the CFG Bank mobile banking app and online banking. Please call CFG Bank’s customer support toll-free at (888) 205-8388 for help.
Have a question?
I set up a username and password when I was filling out the application. Why can’t I log in to online banking?
The login you created during the application process is for the application only. Once you have funded your new account, you will receive the information you need in order to enroll in online banking.
I know my username and password. Why can’t I login?
We require our customers to periodically change their password for security purposes. If you are not automatically prompted to change your password, please choose the ‘Forgot Password’ tool in order to manually change your password. This will allow you access again to both online and mobile banking. Please note if you have tried to log in more than three times, your account will be locked out until you reach out to us. You can call us at 888-205-8388 or email us at customerservice@CFG.bank in order to request that your account be unlocked.
How do I enroll in eStatements?
Once you have logged in to your online banking, you can visit your Profile in the top left corner of the screen to enroll in eStatements. Please note, you will not be able to enroll in eStatements until your account has been open for 90 days.
When I try to launch my external transfer ability, nothing happens. Why?
When accessing our website, it is best to use Internet Explorer or Firefox as your web browser. Other web browsers may not allow you access to all our website functions.
What are my mobile deposit limits?
Mobile deposits are limited to $5,000 per item and a daily total of $10,000 overall.