
State-of-the-art banking experience
We are upgrading to a new core banking system on March 10. We’re committed to providing you with state-of-the-art tools and technology to transform your banking experience and help you reach your goals.

What do we need from you?
Before March 10, please log in to your online banking profile and confirm the following are accurate:
• Address
• Phone number
• Email address
• E-statement enrollment
If this information is not accurate, you can update it now in your online banking profile. If you do not use online banking, you can contact customer service to verify and update your information.
*Note that CFG Bank will never call you to ask for personal information such as your SSN, account numbers or PINs.

Questions?
We understand you may have questions about the upgrade. Below, find answers to some questions you may have.
If you have additional questions, please reach out to customer service at customerservice@cfg.bank, call 888-205-8388 or 410-823-0500, or visit one of our branches.

What is a core processing system upgrade?
A core system upgrade means we will be improving the technology we use to service you when you visit a branch or use our online banking systems.
Why is the system conversion necessary?
Core conversions are very common for financial institutions as they seek to offer a more robust client experience and support client financial needs well into the future. Several service enhancements are coming your way, including faster transaction times and an enhanced online banking experience.
How does the conversion benefit me?
Your experience will be improved. You will have access to more services and be able to do business faster. Additionally, you will have improved online and mobile banking services as well as an overall improved service experience.
When will the conversion take place?
The system upgrade will begin on Friday, March 7 at 5 p.m. and be complete Monday, March 10 at 8 a.m. Banking services and systems will not be available or may be limited during this time. A detailed timeline will be shared soon.
What do I need to do for this upgrade?
As March 10 nears, you may need to prepare a bit depending on what services you use. Your debit and ATM cards will continue to work during the conversion. Soon, we will send additional information on a timeline, checklists and when services will be available. For now, you can check the accuracy of your personal information (address, phone, email and e-statement enrollment) either through your online banking profile or by contacting customer service at customerservice@cfg.bank or 1-888-205-8388. You can also always visit this webpage for up-to-date information.
Are my funds and personal data safe during this conversion?
Yes. Your funds and personal data are completely safe during the conversion.
Will my account number change?
No. Your account number will not change. You will continue to use your current account number.
Will I lose my account history?
No. You will continue to have access to 12 months of account history in online and mobile banking. Online statement history will also still go back 18 months.